Terms of Service

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

Agreement to Terms

These Terms of Service ("Terms") govern your use of Strom Furnace Care's services and website located at stromfurncare.com (the "Service") operated by Strom Furnace Care ("us", "we", or "our"). By accessing or using our Service, you agree to be bound by these Terms.

Description of Services

Strom Furnace Care provides the following heating services:

• Furnace cleaning and maintenance
• Furnace repair and diagnostic services
• New furnace installation
• Emergency heating services (24/7)
• Annual maintenance plans

Service Agreements

Service Appointments

When you schedule service with us, you agree to:

• Provide accurate information about your heating system
• Ensure safe access to your property and heating equipment
• Be present during scheduled service times or provide authorized access
• Provide advance notice for appointment cancellations (minimum 24 hours)

Workmanship Guarantee

We provide the following guarantees on our work:

• 90-day parts and labor guarantee on all repair work
• Manufacturer warranty on new installations plus our service guarantee
• One-year guarantee on cleaning and maintenance services

Pricing and Payment

Service Fees

Our current pricing structure includes:

• Diagnostic and service call fees as listed on our website
• Emergency service premiums for after-hours, weekend, and holiday calls
• Parts and materials at current market rates
• Labor charges as quoted for specific services

Payment Terms

Payment terms include:

• Payment due upon completion of service unless other arrangements are made
• We accept cash, check, and major credit cards
• Finance options available for major installations
• Returned check fees may apply

Warranties and Disclaimers

Limited Warranty

We warrant that our services will be performed in a professional and workmanlike manner. Our liability is limited to the cost of the services provided. We do not warrant that our services will be uninterrupted or error-free.

Third-Party Equipment

We are not responsible for failures or issues with third-party equipment, parts, or materials not installed by us. Manufacturer warranties apply to equipment we install, subject to manufacturer terms and conditions.

Limitation of Liability

To the maximum extent permitted by law, Strom Furnace Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Emergency Services

Our 24/7 emergency services are subject to:

• Emergency service call fees and premium pricing
• Availability may be limited during severe weather conditions
• Safety prioritization - safety-related emergencies receive priority response
• Emergency services may require immediate payment or deposit

Cancellations and Refunds

Service cancellations are subject to:

• 24-hour advance notice required for cancellation without charge
• Cancellations with less than 24 hours notice may incur a service call fee
• Emergency service cancellations may not be eligible for refund
• Refunds for completed services are not typically provided

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy for information about how we collect, use, and protect your information.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Strom Furnace Care and its licensors. The Service is protected by copyright, trademark, and other laws.

Indemnification

You agree to defend, indemnify, and hold harmless Strom Furnace Care and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Governing Law

These Terms shall be interpreted and governed by the laws of the State of West Virginia, United States, without regard to conflict of law provisions.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Entire Agreement

These Terms constitute the entire agreement between you and Strom Furnace Care regarding the use of our Service and supersede all prior agreements and understandings.