Privacy Policy

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

Introduction

Strom Furnace Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stromfurncare.com, use our heating services, or contact us for assistance.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request heating services or estimates
• Schedule appointments
• Contact us via phone, email, or our website
• Sign up for our newsletter or service updates
• Provide feedback or testimonials

This information may include:

• Name, address, and contact information
• Property information (for service purposes)
• Payment and billing information
• Service history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our heating services
• Process and respond to service requests and appointments
• Send you service updates and important notifications
• Process payments and maintain billing records
• Improve our services and customer experience
• Communicate with you about our services and promotions
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share information with trusted contractors and suppliers who assist us in providing services
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: Information may be transferred in connection with a merger, sale, or acquisition
• Consent: We may share information with your explicit consent

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and contact information may be retained for ongoing service provision and warranty purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to erase your personal information
• The right to restrict or object to our processing of your information
• The right to data portability

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. For more detailed information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of West Virginia, United States, without regard to conflict of law principles.